General Conditions of Sale
Preamble
These General Conditions of Sale are concluded between on the one hand CLAUDIE FERRÉ, (hereinafter referred to as “the Company”) registered with the RCS of Versailles under Siret number 82501052300025, having its registered office at 46 Avenue du Lac 78121 Crespières, and on the other hand, any person having made a purchase on the site www.claudieferre.com, hereinafter referred to as “the Customer”. Any purchase on the site www.claudieferre.com automatically implies acceptance of all of these conditions, which the Customer acknowledges having read before placing his order.
The website accessible at the address “www.claudieferre.com” (hereinafter referred to as “the Site”) enables CLAUDIE FERRÉ to offer vintage, design and antiques items for sale.
The site also allows appointments to be made online via the wordpress form or by mail / tel accessible at the address “https://www.claudieferre.com/contact-v2-map/” in order to benefit from a visit to the showroom.
Article 1: Declaration of the buyer
The Customer who purchases on the site declares:
If he is a natural person, be an adult and be legally capable of contracting under the General Conditions of Sale;
If it is a legal person, that the person placing the order on behalf of the Buyer has all the powers of representation and commitment to place the order in the name and on behalf of the Buyer;
That the purchase of products on the Site is made for strictly personal use and without direct or indirect connection with a professional activity
Article 2: Price
All prices presented on the Site are inclusive of all taxes (TTC). Product prices are indicated in euros and do not include shipping costs invoiced in addition to the price of products purchased depending on the geographical area of delivery and the total amount of the order. The shipping costs will be indicated before the final validation of the order by the Buyer.
CLAUDIE FERRÉ reserves the right to modify its prices without notice and the prices applied to the Customer correspond to those displayed on the site at the time of his order.
The goods remain the full property of CLAUDIE FERRÉ until receipt of the total amount due paid by the Customer.
Article 3: Presentation of articles
CLAUDIE FERRÉ strives to present and describe its items available for sale as precisely and accurately as possible. In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, find out on the Site of the essential characteristics of the product (s) he wishes to order.
Article 4: Order
Product selection and order validation
The Customer, when browsing the Site, can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order by pressing the “view basket” button and place his Order by pressing the “confirm order” button.
The Customer must provide an address, a delivery method as well as a valid payment method in order to finalize the Order and effectively form the sales contract between him and the Company CLAUDIE FERRÉ. The order is validated once the payment has been accepted by the Company. The Company reserves the right to refuse an order if the Customer already presents a dispute with the Company or if the Company considers that the Customer carries a risk of default of payment.
The Company undertakes to fulfill orders within the limits of available stocks. In the event that the products prove to be permanently unavailable, CLAUDIE FERRÉ will inform the Customer by mentioning a “sold” badge or a “reserved” badge. In the event of a cancellation due to temporary or permanent unavailability of products, the Company undertakes to reimburse the Customer as soon as possible.
Once the order has been validated, the Customer will receive confirmation by email. This confirmation will summarize the Order as well as relevant information relating to the delivery.
Create an account
When placing an order, the Customer must create a personal account which includes the following personal data:
email (used for sending an order confirmation);
first and last name ;
delivery address (including postcode, city and country);
phone number.
When creating a personal account, the customer receives an email from the Company confirming his registration. He can then identify himself by entering his password (determined beforehand when creating the personal account and known to the Customer only). The password is strictly personal and confidential. The Company recommends that anyone
having created a personal account on the Site to regularly change his password and choose complex passwords including letters, capitals, numbers and specific characters. Customers with a personal account are responsible for the loss or theft of their password. However, the Customer also has the possibility of placing an order on the Site without the obligation to create a personal account. Delivery methods Before proceeding with payment, the Customer must complete the billing information and delivery information and then choose the shipping methods.
The Customer will have the choice between the following means depending on the destination:
- POINT OF SALE: directly at the showroom thanks to the reservation function
- SHIPPING: Colissimo (Insurance included and against signature at the address indicated) D
- HL (Insurance included and against signature at the address indicated)
- FEDEX (Insurance included and against signature at the address indicated)
- Simple2Ship (Insurance included and against signature at the address indicated)
Before payment, the Customer must carefully check his Order, confirm the invoicing and delivery information and validate the General Conditions of Sale.
As from their validation, the invoicing and delivery information will be considered as final by the Company CLAUDIE FERRÉ and cannot be modified. Payment for products may be made by any means of payment offered via the Site. The Customer should refer to Article 5 of these General Conditions of Sale for more details on this subject.
Article 5: payment The different payment methods Once the Customer validates his order, he accepts all of the General Conditions of Sale. The Customer pays on the site www.claudieferre.com: – by credit card (CB, Visa or Mastercard) via the secure payment platform Stripe; – By credit card or cash on site
The online store on the Site does not allow payments in several installments. 3D Secure payment The Customer’s order may be subject to 3D Secure verification. 3D Secure is a payment system by authentication which guarantees the Customer optimum security when making online purchases. During payment, the cardholder’s bank verifies his identity in order to validate the transaction. How a 3D Secure verification works: After validating their bank details, the Customer is transferred to their bank’s website. In the 3D Secure window that appears, the authentication process to follow is specific to each bank.
The Customer may be asked:
Enter your date of birth;
To enter a code received by SMS;
To answer a personal question.
This exchange of information between the Client and his bank is secure. It guarantees the identity of the card user. For any question about the 3D Secure code (obtaining, losing, modifying, etc.), the Customer must contact his bank directly. CAUTION: After 3 authentication failures, the transaction is canceled. The card will be blocked. The Client must then contact his bank. For any questions you can also reach our customer service at the email address: [email protected].
Secure payment – Protection of banking transactions
The CLAUDIE FERRÉ Company entrusts the security of its transactions to the Stripe service provider. Payment is secure thanks to the online payment system of our partner Stripe. Bank data only circulates on the Internet in encrypted form, that is to say, they are encoded in such a way as to make them completely illegible and are therefore never kept by the Company.
Article 6: Delivery and reception Terms and conditions
The Products are delivered exclusively in: France, Europe, United Kingdom, America to the address provided by the Customer when placing the Order. For other countries, please contact Claudie Ferré in advance.
Delivery delay
The Company undertakes to make its best efforts to deliver the products ordered by the Customer as soon as possible, these deadlines being communicated for information only. Delivery times may vary depending on the destination. The Company cannot be held responsible for any delays in delivery. Shipping cost The delivery costs depend on the delivery method chosen by the customer and calculated on the entire order. They are indicated to the Customer at the end of his order before confirmation of the latter by him. Find out more.
Claim
The Customer is required to check the condition of the Products delivered. He has a period of fourteen (14) days from delivery to formulate any reservations or complaints for non-compliance or apparent defect of the products delivered, with all the relevant supporting documents. The Client must contact the Company via the Email address [email protected] indicating the problem so that the procedure to follow is communicated to him by the Company. After this period and failing to comply with these formalities, the Products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Company.
Article 7: Transfer of Ownership – Transfer of Risks The transfer of ownership of the Company’s products, to the benefit of the Customer, will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products. In accordance with Article L. 216-4 of the Consumer Code, regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration will take effect as soon as the Customer takes physical possession of the Products or as soon as support by the carrier. The Products therefore travel at the risk and peril of the Company when it comes to delivery.
Article 8: Nullity and independence of clauses If one or more stipulations of these General Conditions of Sale were declared invalid in application of a law or regulation or a final court decision, the other stipulations would remain in force and scope.
Article 9: Litigation – Complaint – Information If you have a question, a complaint or need information relating to the online sales conditions set up by the Company CLAUDIE FERRÉ, please contact Customer Service by email at the following address: [email protected].
Article 10: Modifications of the General Conditions of Sale The Company reserves the right to modify the Site, the T & Cs as well as any delivery procedure or other components of the services provided by the Company through this Site. The modification of the GTC will come into force from the date indicated on the Site. The refusal of the new general conditions of sale must imperatively be explicit. Without an explicit manifestation of will before the entry into force of the new provisions, the Customer will be deemed to have accepted the changes.
Article 11: applicable law The Customer accepts and fully acknowledges that French law governs these General Conditions of Sale, as well as any dispute or litigation that may arise between the Customer and the company CLAUDIE FERRÉ. In addition, the Customer accepts that in the event of a dispute, following a visit or a purchase on www.claudieferre.com, the French courts are recognized as having jurisdiction.
LEGAL NOTICE
LEGAL INFORMATION
These legal notices for the website accessible at the address “www.claudieferre.com” (hereinafter referred to as “the Site”) are intended for customers and Internet users visiting the Site. They detail the intellectual property rights held by the company CLAUDIE FERRÉ on the products and the various elements of the Site as well as the policy of CLAUDIE FERRÉ in terms of protection and processing of personal data that customers or Internet users visiting the Site. could be brought to communicate to him.
The Site is edited and produced by the company CLAUDIE FERRÉ:
Company name: Claudie Ferré
Legal form: Micro enterprise
Headquarters: 46 avenue du Lac 78121 Crespières
Social capital:
Trade and Companies Register: R.C.S. Versailles
SIREN number: 825010523
Intra-community VAT number: N / A
Contact email: [email protected]
Site host: OVH
Site editor: Woocommerce / wordpress
Director of publication: Madame Claudie FERRÉ
INTELLECTUAL PROPERTY
All the elements present on the Site, and in particular the editorial content and the illustrations and photos of the products are the exclusive property of CLAUDIE FERRÉ, and are as such protected by the code of intellectual property and copyright.
Any reproduction of the CLAUDIE FERRÉ brand or of the www.claudieferre.com site, in whole or in part, is strictly prohibited.
PROCESSING OF PERSONAL DATA ACCORDING TO GDPR
Purpose of the data
All personal data communicated by the Customer on the Site, through a purchase or by creating an account, is subject to computer or manual processing for the following purposes:
Customer relationship management
Order processing and delivery
Invoices
Sending of commercial communications, dates of trade fairs and events
Marketing studies and analyzes
Management of product reviews
These data are exclusively reserved for CLAUDIE FERRÉ.
The Customer can subscribe to the CLAUDIE FERRÉ newsletter and thus choose to be regularly informed of the offers offered. They can unsubscribe at any time by clicking on the link provided for this purpose on each of the newsletters.
Right of access, rectification, deletion of data
In accordance with the “Informatique et Libertés” law n ° 78-17 of January 6, 1978 amended by decree n ° 2019-536 of May 29, 2019, the Customer has the right to access, modify, rectify and deletion of data concerning him by contacting CLAUDIE FERRÉ by email via the following address: [email protected].
Data retention
The Data are kept only for the time necessary for the purposes for which they were collected.
Security and confidentiality
Data related to personal information and means of payment are secured by an encryption process. Payment information is never stored and is transmitted securely to our payment partners.
EXCLUSION OF GUARANTEES AND RESPONSIBILITIES
The company CLAUDIEFERRE strives to ensure to the best of its ability, the accuracy and updating of the information published on the Site, which it reserves the right to correct, at any time and without notice, its content.
However, it cannot guarantee the accuracy, precision, updating or completeness of the information made available on the Site. Each user recognizes and accepts that data and information transmissions over the Internet only benefit from relative technical reliability, as they circulate on networks of a very heterogeneous nature.
The company will not be, in any case, responsible for damages and prejudices of any kind that could cause, by way of enumeration: errors or omissions in the contents, the lack of availability of the portal or the transmission of viruses or malicious programs or harmful in the content, despite the adoption of all technological measures necessary to avoid them.
COOKIES
Browsing the Site is likely to cause the installation of cookie (s) on the computer or mobile of the Site user.
Please read this cookie statement carefully before using or obtaining any content, information, product or service through this site. By accessing this site you accept, without restriction or qualification, this entire cookie statement.
Cookies on this site
In order to facilitate your navigation on the Site, CLAUDIE FERRÉ uses cookies or similar systems. These cookies offer you a better quality of service by recording information relating to your browsing.
By using the CLAUDIE FERRÉ website, you consent to the use of cookies dared by our Site.
The CLAUDIE FERRÉ website uses cookies for the following purposes:
– Use of the site: to help us recognize your browser as that of a previous visitor and to save the preferences you determined during your previous visit to the Site.
– Audience measurement: to monitor the statistical data of visits to the Site (i.e. the use made of the Site by users and to improve the services of the Site) and to help us measure and study the effectiveness of our interactive content by line.
Possibility to restrict or block cookies
You can configure your browser settings to restrict or block cookies from the Site (or any other website). Your browser may contain information on how to adjust your settings. You can also visit www.allaboutcookies.org for general information about cookies and how to adjust cookie settings in various browsers. This site also explains how to delete cookies from your computer. You can also refuse targeted cookies from certain vendors using the opt-out process presented by www.youronlinechoices.eu.
Please note that restricting cookies may impact the functionality of the Site.
UPDATING OF THESE LEGAL NOTICES
We reserve the right to modify, update or correct, at any time and without notice, all or part of these Legal Notices relating in particular to the collection of personal data, cookies or information contained on the Site by posting the updated Legal Notice on the Site. Your continued use of this Site means that you accept the updated Legal Notice. If you do not agree to these Legal Notices, please exit the Site immediately.
